At Earbear, we are committed to ensuring your satisfaction with our unique teddy bears. If you’re not completely happy with your purchase, our Returns and Refunds Policy is here to assist you. Here’s what you need to know:

Initiating a Return

Eligibility:

• The teddy bear must be unused, in its original condition, and with all original tags attached.
• Returns are accepted within 30 days from the purchase date.

Process:

• Email our customer service team at support@earbear.store with your order number and the reason for the return.
• Wait for instructions on how to return the item, including the return shipping address.

Refund Process

Return Shipping:

• Return shipping costs are generally the customer’s responsibility unless the product is defective or we made an error.
• You will receive detailed instructions and a return shipping label if applicable.

Return Confirmation:

• Once we receive and inspect your return (usually within 72 hours), you will receive a confirmation email.

Refund Issuance:

• Refunds are processed within 7 days of receiving and verifying the return.
• Please allow an additional 3-5 business days for your bank or credit card company to process the refund.

Scenarios and Coverage

Customer Dissatisfaction:

• Return shipping costs are the customer’s responsibility.
• Refunds will be for the item cost minus the original shipping charge.

Defective Product:

• Email photos of the defect to support@earbear.store.
• We will provide a return label, inspect the item, and issue a full refund upon verification.

Damaged Package:

• Document the damage with photos and contact us immediately.
• We will work with the carrier to resolve the issue, offering a replacement or refund as appropriate.

Incorrect Product or Size:

• Email us at support@earbear.store with details of the issue.
• We will send a return label, and once the incorrect item is received, we will dispatch the correct product or issue a refund.

Non-Arrival of Product:

• Contact us if your order hasn’t arrived by the expected delivery date.
• We will investigate the issue and issue a refund if necessary.

Cancellation Policy

• To cancel your order after confirmation, contact us immediately at support@earbear.store.
• Cancellations made before shipment will incur no charges.

Refund Timeframe

• Refunds are typically processed within 7 days after we receive and inspect the returned item.
• You should see the refund in your account within 3-5 business days after processing.

For any questions or concerns regarding returns and refunds, please reach out to our customer service team at support@earbear.store.

Thank you for choosing Earbear. We are dedicated to providing exceptional service and ensuring your complete satisfaction with our unique teddy bears!